Training your Management

  • Maximizes revenue & guest experiences
  • Minimizes costs & complaints
  • Yields increased profits

As these are the people who are ultimately responsible for the success or failure of a restaurant, it is imperative that they are well trained and fully understand the expectations and responsibilities that they must perform.

We believe that a complete training program starts at the hourly level. A manager must be held to the same high levels of expectations and performance requirements as the people put in his or her charge. If a manager can’t properly cook a steak, cash out a check, pour a glass a wine or know which side of the guest to clear a plate, how can they be taken seriously when training their team or correcting issues?

The answer is they cannot.

We build our management program off of our Position Training Manuals first and foremost. Your managers will understand and learn how to do each position in your restaurant. While they are learning how to be a waiter, cashier or cook in your restaurant, we will add to their day management skills that coincide with the position skills they are learning that day. The object is not to have management in training for months on end. The goal is to determine the correct amount of time needed to train in your system, your concept and then create a program that meets that need. We expedite training without overwhelming your management by the careful marrying of hourly and management skills.

Program Components

All of our management training programs follow similar yet customized paths. The following is an example of what a management training program by The Recipe of Success ® may encompass:

Employee Handbook
Position Training Modules

  • Maximizes revenue & guest experiences
  • Minimizes costs & complaints
  • Yields increased profits

Management Training Modules

  • Cash Handling
  • Shift Management
  • Recruitment & Hiring
  • Progressive Discipline
  • Communication
  • Local Restaurant Marketing
  • Time Management
  • Train the Trainer
  • Trainer’s Manual

Supporting Material

  • Training Calendar
  • Job Aids
  • Job Descriptions
  • Forms – Operations
  • Forms – Training Tracking
  • Quizzes
  • Mid-term Test
  • Final Test

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