What is your mantra when it comes to guest service?
Mine is very simple, “make our guests experience a pleasant and rewarding one. Make them feel entertained and satisfied for having come to my restaurant. Make them want to come back again and again, and do so by your actions”.
It is an absolute certainty that, if we consistently provide high quality products, in an attractive, sanitary surrounding, served by professional and caring team members, we will be successful.
A guest comes to us to have an outstanding total experience. When a guest chooses to dine in with us, we not only have an opportunity to provide them with great food but we are able to do so in an entertaining, professional manner that will encourage them to keep coming back. When serving our guest’s, “our” means yours and the Company’s not just the Company’s, it is imperative that you smile, maintain eye contact, listen and hear what they are saying. Failure to do so lessens their experience. Great Guest Service will provide you with a loyal follower.